I don’t quite understand anything less than 5 stars. The setting, the staff and overall experience are amazing. Thanks to all of you.

My father recently stayed at Moraga Post Acute for two months following his hip surgery. We couldn’t have picked a better place for him. All of the staff are very caring, patient and kind. They are always willing to help with smiles on their faces. The therapy staff was very encouraging and patient with my father. He made great progress during his time there. They were great at setting goals and explaining things. They truly worked wonders and my dad even looked forward to his therapy every day. All the nursing staff was wonderful too. They were always willing to help with a positive attitude. They lifted spirits in trying times. Lisa was a great help too with all her support and access to great resources, helping us navigate through the process. I highly recommend Moraga Post Acute.

This has got to be the GREATEST place to be sent to, the staff are wonderful as well as the Therapy staff & the NURSES and the rest of the staff. They are all above & Superior in their jobs. I was sad to leave, because I made many friends their, I’m going back and want to visit with a lot of staff!!!!

I was an inpatient at Moraga Post Acute for 18 days following a head-on collision that left me with multiple orthopedic and musculoskeletal injuries. I was admitted for occupational and physical therapy rehabilitation. A few staff members truly stood out for their dedication and compassion. Michelle (RN) and Jit (CNA) consistently went above and beyond in their care. Sandra, Phyllis, Stiev, and Tony from PT/OT were all outstanding—skilled, supportive, and genuinely caring. Unfortunately, these individuals were the exception rather than the rule. Overall, I found that many staff members lacked attention to detail, and the facility seemed to struggle with low morale and a poor workplace culture. While the therapists themselves are well trained and kind, I received no more than about 3 hours of hands-on PT/OT over my entire stay. Therapy is not offered on weekends, and on some weekdays I was seen by only one therapist. Thankfully, I am highly self-motivated and made myself get up and exercise frequently on my own to build the strength I needed for discharge. During my stay, I underwent major ankle surgery (open reduction and internal fixation) under general anesthesia. The facility provided transport to and from the procedure, but when I returned to my room, no one checked on me for the next 24 hours. No nurse asked how the surgery went, how I was feeling, or how I was recovering from anesthesia. When I finally mentioned it, one nurse even insisted I had only received a “nerve block,” not surgery. It was alarming and frightening that the staff caring for me didn’t know what procedure I had undergone. I was initially placed in a shared room with a woman who had dementia and would shout or chatter for hours at a time. Although I reported the issue immediately because I could not sleep, it took four days before I was moved to a more suitable room. The facility is clearly understaffed. At times, the call button was answered within 10 minutes, but other times it took well over an hour for someone to respond. The discharge planning team was pleasant but ineffective. I was told I would receive occupational therapy, physical therapy, and home health care two to three times per week after discharge. It has now been nine days since I left, and I have yet to hear from anyone. Nutrition was another disappointment. On my first day, a nutritionist spoke with me about my dietary preferences and assured me that providing healthy meals would be no problem. In reality, the meals were far from balanced—one dinner consisted of corn, peas, macaroni and cheese and a bread roll. This facility has the potential to be excellent with better staffing, improved communication, and stronger follow-through. While I greatly appreciate the efforts of the individuals who provided me with exceptional care, I cannot say that my overall experience at Moraga Post Acute was a good one.